Our cancellation policy purely works on settlement schedule. irrespective of payment priority, we charge 2.5% flat cancellation & refund charges, when you use our services as registered user.
Cancellation is only possible if payment settlement from our payment gateway / bank has not taken place. Once the settlement has been initiated by our Bankers / Online Payment system, we will not be able to cancel the transaction request.
Rules for Refund and Claims
Claims will be settled, and refund will be automated within 5-7 working days of the transaction cancellation. Maximum 5-7 working days is the time frame for the user-initiated refund claims. In case of system failure or any technical error, automated refund will be initiated by system itself and amount will be credited within 5-7 working day (As per bank). In worst to worst if you face any problem in getting refund, please share a request on info@neo-pay.in we will surely attend your concerns within shortest possible time.
